We know the hurdles faced when growing a Service Department for a commercial roofing company. For more than 25 collective years, we filled each of the roles commonly found in the service side of the low-slope industry. During those years spent devoted to the Service Department we curated the keys to building and developing a successful service department. Now as Service First Solutions we are helping contractors of all sizes achieve success by establishing and cultivating a dedicated service department.
"I am happy to report that after working with Service First Solutions for approximately 18 months our YTD Service revenue is up 71%. I stand behind our choice, working with Tracey has been a great investment!"
We offer a wide variety of services to combat the range of struggles faced when trying to build and/or develop a successful service department. Our flagship service, the tailored Total Access Consulting program, provides you with unlimited remote access to Tracey Donels. Tracey is a recognized leader in the roofing industry and champion of The Golden Rule and its critical role in providing unmatched customer service. Our On-Demand Estimating service brings freelance estimating to the service side of the low-slope roofing industry but with a twist, it's self-funding. The Peer Group program utilizes EOS-style meeting agendas to keep everyone engaged, focused, and motivated on growing their service departments and themselves. In addition to our hands-on services, we also offer pre-designed training presentations, software libraries, SOPs, and marketing examples.