At Service First Solutions, we’ve created a unique program for roofing professionals focused on growing and strengthening their service departments: our Service-Focused Peer Group. This isn’t just consulting—it’s a community built by people who truly understand the challenges of running a roofing service operation.
Every member of our team has worked hands-on in commercial roofing. As experienced commercial roofing professionals, we know what it’s like to juggle multiple roles, manage client expectations, and navigate day-to-day service challenges. This firsthand insight ensures our guidance is practical, relatable, and immediately applicable.
Connect with non-competing professionals who share the same goal: service excellence. Peer groups foster collaboration, allowing you to gain strategies and insights from those who face the same challenges. These relationships are designed to grow alongside your service department.
Beyond collaboration, the real value comes from accountability. Being part of a group of like-minded professionals helps you stay focused and motivated, even when that same accountability doesn’t always exist in your own office. The shared commitment to progress encourages every member to follow through on goals, celebrate wins, and continue building measurable success together.
Our groups meet in person three times a year and virtually every month, guided by an EOS-style agenda that balances focus with flexibility. Each in-person session includes a behind-the-scenes tour of a roofing company, offering members a firsthand look at proven processes, leadership strategies, and operational best practices in action. Between these gatherings, our monthly virtual meetings maintain momentum, and each quarter, we bring in guest speakers who share insights on various topics.
Led by our team of service industry superheroes with extensive hands-on experience, discussions remain productive and actionable. Every member contributes, learns, and benefits from the collective wisdom of the group.
The program is most effective when both sides are fully committed. Complete the contact form below with your name, phone number, and email, and we’ll reach out promptly to discuss how the Service-Focused Peer Group can help your service department thrive.
Together, we combine practical experience, collaborative insight, and the guidance of a trusted commercial roofing consultant to drive measurable growth and long-term success.
“After implementing the strategies and coaching we received during our intensive Contractor Visit in August 2022, our service department’s contribution to total revenue grew from 75% to 25%. The guidance we received has been a game-changer for our business, helping us capitalize on new opportunities and strengthen our existing operations.”
“Although we are in the first year of this program, I can already see the benefits. Within the first 6 months we have improved our service department faster than we have in the last 6 years. The group consists of likeminded people in the same position working towards the same goals along with helpful guidance from Tracey. The benefits of being a part of this group are incalculable.”
“Since the Intensive Contractor Visit by Service First Solutions in August 2023, we at Chaffee Industrial Roofing have grown our Roof Maintenance Department from 21/2 to 51/2 crews, and we’re nearing the addition of a sixth. This growth has been
supported by a shift from a paper-based system to Dataforma, improving our scheduling, tracking, and efficiency significantly”
We help contractors of all sizes achieve success by establishing and cultivating a dedicated service department.
