We understand the unique challenges involved in growing a service department within a commercial roofing company.
With over 25 years of combined experience, we’ve held every role typical of the service side of the low-slope roofing industry. During that time, we discovered the essential strategies and practices needed to build and maintain a high-performing service department.
Today, as Service First Solutions, we partner with contractors of all sizes to help them establish, grow, and strengthen their own dedicated service departments.
Connect with non-competing roofing professionals in structured peer group meetings to share insights, solve challenges, and grow your service department.
Receive a focused, two-day on-site consulting visit that delivers personalized strategies to improve your roofing service department’s performance.
Gain full access to remote consulting, training, and resources, plus an optional on-site visit, to optimize operations and enhance customer satisfaction.
Purchase ready-to-use digital tools and templates designed to streamline your commercial roofing proposals, pricing, and service operations.
Contact us and we can help you choose the right service for you
We help contractors of all sizes achieve success by establishing and cultivating a dedicated service department.
“After implementing the strategies and coaching we received during our intensive Contractor Visit in August 2022, our service department’s contribution to total revenue grew from 75% to 25%. The guidance we received has been a game-changer for our business, helping us capitalize on new opportunities and strengthen our existing operations.”
“Although we are in the first year of this program, I can already see the benefits. Within the first 6 months we have improved our service department faster than we have in the last 6 years. The group consists of likeminded people in the same position working towards the same goals along with helpful guidance from Tracey. The benefits of being a part of this group are incalculable.”
“Since the Intensive Contractor Visit by Service First Solutions in August 2023, we at Chaffee Industrial Roofing have grown our Roof Maintenance Department from 21/2 to 51/2 crews, and we’re nearing the addition of a sixth. This growth has been
supported by a shift from a paper-based system to Dataforma, improving our scheduling, tracking, and efficiency significantly”
